Showing posts with label tech support. Show all posts
Showing posts with label tech support. Show all posts

Saturday, December 20, 2008

Christie is happy!

Yesterday my Annie returned to my lap. I was so anxious for her to load up so that I could see if my files were still there. The anticipation was horrid and her loading process seemed to take FOREVER (even though I know it never takes log).

After what seemed like 10 mins (it wasn't), the screen brightened and there on the background of colorful beach rocks sat the one file I had most wanted to see....

The manuscript for Time For Death!!!

Yep, all of my files are still right where I left them, fully intact. I was so filled with joy that I immediately grabbed the closest flash drive and copied the file (and it's accompanying notes file) right on over to it. That mess won't be happening to me again. No way! No how!

Whew!

What was funny is that since my laptop had been out of commision for 10 days, all of my programs that regularly update themselves when wild as soon as it was connected to the internet. My antivirus, spyware, firewall, etc. all wanted to update at the same time. The Windows Defender was chastising me because there hadn't been a scan run for 10 days. GASP!! LMAO!

All is well now though. Annie is running smoothly. All of the programs have updated and ran their scans (soooo sorry Windows Defender). And I'm happy in the knowledge that my book hasn't been lost. As soon as Christmas is over I'll be back to work on Time For Death with a newfound urgency to get it finished. I love the story and can't wait to stand back and say, "Awww, even after all the trouble and scares, it's done!"

While I'm thinking about it, I must say that the Dell Support was superb during all of this. The people I spoke with, both online and over the phone, were so helpful, kind, and knowledgeable. And alk about fast! My laptop reached their repair facility on Tuesday and by Wednesday they'd shipped it back to me and it arrived home on Friday. Talk about quick!

Thank you Dell! I would have preferred that the motherboard NOT have gone out, but I'm so thankful that it was repaired so quickly. And I'll say it again... Thank goodness for warranties! LOL!

Have a Merry Christmas and a Happy New Year everyone! I hope that Santa brings you everything that you deserve. Or at least a little of what you desire.
;-)

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Wednesday, October 1, 2008

I was awarded!

I was surprisingly awarded today by ~C~, with this...



Awwww! Thanks! :-D

Since there are always rules to these things....

-Only five people allowed
-Four have to be dedicated followers of your blog
-One has to be someone new or recently new to your blog and live in another part of the world
-You must link back to whoever gave you the award

So since I think that I have met all the rules I feel that I should pass this award on to :

1. Stef at My Love Knot
2. Kaylene at Five Times Blessed
3. Cailin Marie at My Pretty Face
4. Mis at Lil Mama's Laundry Day Chronicles
5. Robin Renee at Chasing Dreams


Ok, now that that's out of the way, I was without internet half the day today! Even after an hour on the cell phone (I have Vonage) with tech support, they couldn't figure it out. Finally the lady gives up and sets me up with a housecall tomorrow morning. How the heck am I suppose to go without internet until tomorrow morning???

So I scramble the 3yr old and decided that we'd just run to the closest Wi-Fi hotspot so I could check my hundreds of emails that would be piled up on top of each other after hours of not checking them. Of course the closest hotspot to me is the local Krystal's resturant.

I decided one last time to reboot everything for the 100th time this morning before heading out. Low and behold the internet was now back on. YAY! I still had to take the 3yr old out for lunch because she didn't understand that mommy only wanted to go out because she wanted to get online. LOL!

Anyway, I'm back now. Oh, and the tech support housecall for tomorrow has been cancelled. Who wants to bet that the tech guy shows up tomorrow anyway?? LOL!

Lastly, the contest winners for my "Hooray They're Out of My Hair" giveaway have been announced on my website (and in the newsletter that went out this morning). Thanks to all who entered, and don't worry if you didn't win as there will be many more giveaways in the future!

Happy October everyone!

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